PLEASE READ THIS TERMS AND CONDITIONS CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION AS WELL AS YOUR CHOICES AND RIGHTS. IF YOU DO NOT AGREE WITH THIS POLICY, YOU SHOULD NOT ACCESS OR USE THE SITE OR ENGAGE IN COMMUNICATIONS WITH US CONCERNING OUR PRODUCTS OR SERVICES.
INTRODUCTION
Nirvaana Client Solutions LLC (also referred to herein as “we,” “us,” and “our”) is committed to protecting the privacy and security of the personal information we collect, use, share, and otherwise process as part of our business. We also believe in transparency, and we are committed to informing you about how we treat your personal information.
Nirvaana Client Solutions LLC may contact you via email, phone, or SMS. Message frequency may vary depending on the context of the conversation.
Standard message and data rates may apply when receiving communications from us via SMS or phone. Please check with your mobile service provider for details.
Types of Messages:
- You may receive communications for Marketing and Promotional purposes relating to our service offerings such as RCM services, Appointment scheduling services, Voice & Non-Voice Customer Support Services, Technical Support Services, Back Office Support Services, Shared Services Support, Automation and AI related services, if you are a prospect customer.
- If you are an existing customer, our communication may relate to Emergency/routine follow-up communications, and other related information including marketing or promotional purposes of our services.
DATA SECURITY & PROTECTION
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
DATA RETENTION
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When your information is no longer needed, we will securely delete or anonymize it.
INFORMATION SHARING AND DISCLOSURE
- Service Providers: We will not share your information with third-party service providers or for any promotional purposes.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
YOUR RIGHTS
- Access and Correction: You have the right to access and update your personal information held by us. You can do this by logging into your account or contacting us directly.
- Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us.
- Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.
LIMITATION OF LIABILITY
Please refer to the service agreement for detailed information on the limitation of liability as the service agreements are specific and unique in nature to each contractual agreement.
CHANGES TO TERMS & CONDITIONS
We may update this section from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information. Changes will be effective immediately upon posting on our website. Continued use of our services implies acceptance of the updated terms.
GOVERNING LAW
These Legal Terms and your use of the Services are governed by and construed under the laws of the State of Delaware applicable to agreements made. Please refer to the service agreement provided by Nirvaana Client Solutions LLC for detailed information.
OPT-OUT OPTIONS
Email Opt-Out – If you no longer wish to receive communications from us via email, you may opt-out by clicking the “unsubscribe” link at the bottom of our email communications, if applicable, or by contacting us at info@nirvaanacs.com. Please provide your name and contact information in your request, and we will respond to your request in accordance with applicable law.
SMS Opt-Out – Send STOP or text HELP for help to +1 213 784 8377
Phone Opt-Out – Send STOP to or text HELP for help +1 213 784 8377 or let our caller know to remove your number from the calling list
Messenger App Communication Opt-Out – Reply STOP or text HELP for help on the respective communication channel
CONTACT US
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@nirvaanacs.com
Phone: +1 213 784 8377