Best BPO & Back Office Partner

23+ Years Experience across 10+ verticals in the BPM space

The People, The Service, The Quality prioritised

Inspired to Establish QoS as a hallmark of Service

Expert Services in multiple verticals and in multiple Line of businesses

About

Your trusted partner in the Business Process Management (BPM) space.

We are a team of dedicated professionals who are passionate about delivering the highest quality of services to our clients. Established in 2023, our primary goal is to provide our clients with the serenity they aspire for when outsourcing services to their partners.

At Nirvaana CS, we understand that the success of your business relies heavily on the quality of services you receive. We strive to be the best in the industry, delivering unparalleled expertise and exceptional customer service.

Whether you are looking for outsourcing solutions, business process consulting, accounting solutions, or technology solutions, our team is here to help. Let us help you achieve your business goals and experience the peace of mind that comes with working with a trusted partner like Nirvaana CS.

Services

Highly Cost effective, Qualitative Accounting services, Omni Channel support, Customer Service Support, Back office support, Supporting every phase of a customer life cycle across verticals like Healthcare, e-Commerce, BFSI, Telecom, Travel & Tourism

Accounting Services

Services at a fraction of a cost incurred on-shore like Book Keeping, Quick Book entries and submission, Weekly and Monthly reconciliation, Accounting statements, AR & AP

Voice Services

Services addressing various phases of a customer life cycle journey starting from Lead generation, Sales, On-boarding to Order taking, Order Tracking, Tech Support, After-sales services, Retention & Win-back

WFM & RTA Services

WFM Services – Comprehensive Forecasting, Scheduling, Manpower planning, Variance analytics

RTA Services – critical SL influencers monitoring like Schedule adherence tracking and monitoring, Queue monitoring, AHT monitoring, Attendance tracking, Break tracking,

Back Office Services

Non-voice services encompassing Data-entry, Accounting, Order status updates, Image sorting for AI & ML, Data sorting, Reports & Analytics, Cataloguing

Our Commitment

We commit to all our prospect clients to constantly strive and contribute to one of the 3 most important factors for any business

Cost Reduction

We guarantee your invoice would be a bare minimum 15% lesser than the cost incurred by you currently for the same services

Optimal Quality of Service

We commit to optimal quality of services and constant endeavor to leave a sweet lasting impression on your end users

Cost Savings

We will bear all the transition costs until the start of training. No set up costs, add on costs or pass on costs of any sort or hidden costs unless and until explicitly agreed to