PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION AS WELL AS YOUR CHOICES AND RIGHTS. IF YOU DO NOT AGREE WITH THIS POLICY, YOU SHOULD NOT ACCESS OR USE THE SITE OR ENGAGE IN COMMUNICATIONS WITH US CONCERNING OUR PRODUCTS OR SERVICES.
INTRODUCTION
Nirvaana Client Solutions (also referred to herein as “we,” “us,” and “our”) is committed to protecting the privacy and security of the personal information we collect, use, share, and otherwise process as part of our business. We also believe in transparency, and we are committed to informing you about how we treat your personal information.
When Does This Policy Apply? This Privacy Policy (the “Policy”) describes our online and offline practices regarding your personal information and the rights you have regarding your personal information. We collect and process personal information online via our website, www.nirvaanacs.com (the “Site”) and via our social media channels. This policy does not apply to employment-related information or information that we host on behalf of our customers. When we are providing services for a “Covered Entity” customer (for example, a health care provider) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), we act as a “Business Associate,” and we use and disclose Protected Health Information (“PHI”) only as permitted or required under applicable law and our Business Associate Agreements. The Covered Entity’s notice of privacy practices describes and controls how we use and disclose PHI.
Why this Policy?
Nirvaana Client Solutions may contact you via email, phone, or SMS. Message frequency may vary depending on the context of the conversation.
- Message and Data Rates: Standard message and data rates may apply when receiving communications from us via SMS or phone. Please check with your mobile service provider for details.
- Opt-out information: You have the right to stop receiving messages at any time. To unsubscribe or opt-out of future communications, reply STOP or HELP for help to any of our messages or follow the unsubscribe instructions included in each communication.
- Types of Messages:
- You may receive communications for Marketing and Promotional purposes relating to our service offerings such as RCM services, Appointment scheduling services, Voice & Non-Voice Customer Support Services, Technical Support Services, Back Office Support Services, Shared Services Support, Automation and AI related services, if you are a prospect customer.
- If you are an existing customer, our communication may relate to Emergency/routine follow-up communications, and other related information including marketing or promotional purposes of our services.
- Message Frequency: You can expect to receive messages from us based on your preferences and interactions or it may vary. The frequency of communications will vary depending on the type of service or content.
- Compliance: We also understand and comply with Protected Health Information (PHI) in accordance with HIPAA regulations.
WHAT INFORMATION DO WE COLLECT?
We collect the following information from you for the purposes described in the “How Do We Use and Share Your Information?” section of this Policy.
- Personal Information: When you visit the Site, request information about our products or services or submit a review of our products, or contact us, we may ask you for your first and last names, company name, email address, mailing address, telephone number, or other contact details.
- User Account Information: In order to access and use certain features of the Site, you must first complete a registration form on our website. When you submit the details on the website, we collect your first and last names, email address, and phone number. We will associate your User Account Information with your Contact Information.
- Communications, Feedback, Support, and Inquiries: If you provide us with feedback, contact us for support or to ask us questions, report a problem, request a demo, submit a request for proposal, schedule a discovery call, respond to our surveys, or submit content to our community pages, we will collect your Contact Information, the subject matter of your message, and any comments or responses that you choose to provide.
- Technical Information: We collect information about your device and how you interact with our website, including IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.
- Third-Party Information: We may receive information from third-party sources, such as business partners, service providers, and publicly available sources, which we may combine with other information we collect.
HOW DO WE USE YOUR INFORMATION
- To Provide Services: We use your personal and transactional information to process orders, manage shipments, provide customer support, and communicate with you about your account or services.
- To Improve Our Services: We analyze your technical information and feedback to enhance our website, services, and customer experience.
- Marketing Communications: With your consent, we may use your contact information to send you promotional materials, special offers, and updates about our services through the channels of Email, SMS, and any other messenger apps that you may be available on to the general public. You can opt-out of marketing communications at any time.
- Legal and Regulatory Compliance: We may use your information to comply with legal obligations, enforce our terms of service, and protect our rights and the rights of our users.
INFORMATION SHARING AND DISCLOSURE
- Service Providers: We will not share your information with third-party service providers or for any promotional purposes.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to collect information about your browsing behavior on our website.
What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Manage cookie preferences
Cookie Settings
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.
HOW DO WE USE AND SHARE YOUR INFORMATION?
How do we use the information described in this Policy? We use the information described above in order to:
- Operate and improve our business, services, and the Site
- Provide you with the services, products, content, and functionality you request
- Honor our terms of use and contracts
- Manage, maintain, and improve our relationship with you
- Improve our products and services and develop new products and services
- Maintain our databases and back-ups, including records of our communications with you
- Ensure the privacy and security of the Site and our services
- Detect, investigate, and take steps to prevent fraud, illegal activities, and loss
- Improve our customer service
- Communicate with you and respond to your feedback, requests, questions, or inquiries
- Send you technical notes, updates, security alerts, or administrative messages
- Notify you about changes to your account the Site, or any products or services we offer or provide through it
- Promote our products and services to you and contact you about them
- Contact you about other products and services
- Improve our marketing efforts, including by providing more tailored content and advertising
- Administer a contest, promotion, or survey
- Assess the success of our marketing and advertising campaigns
- Support and improve the Site, including evaluations of functionality and features
- Analyze use of the Site and our services and prepare aggregate traffic information
- Recognize your device and remember your preferences and interactions
- Provide you with a more personal and interactive experience on the Site
- Determine and track user interests, trends, needs, and preferences
- General operational purposes, including procurement, financial and fiscal management, risk and compliance management, and reporting
- Facilitate corporate mergers, acquisitions, reorganizations, dissolutions, or other transfers
- Obtain and maintain insurance coverage, manage risks, and obtain professional advice
- Accomplish any other purpose related to and/or ancillary to any of the purposes and uses described in this Policy
- Accomplish another purpose described to you when you provide the information, for which you have consented, or for which we have a legal basis under law
- Comply with federal, state, or local laws
- Comply with civil, governmental, regulatory, and legal inquiries, investigations, warrants, subpoenas, orders, summonses, and other process
- Cooperate with law enforcement agencies
- Establish, exercise, and defend legal rights or claims
- Create, use, retain, and disclose de-identified or aggregated data
- Any other purpose with your consent
OPT-OUT OPTIONS
- Email Opt-Out – If you no longer wish to receive communications from us via email, you may opt-out by clicking the “unsubscribe” link at the bottom of our email communications, if applicable, or by contacting us at marketing@qualifacts.com. Please provide your name and contact information in your request, and we will respond to your request in accordance with applicable law.
- SMS Opt-Out – Send STOP or text HELP for help to +1 213 357 5131
- Phone Opt-Out – Send STOP to or text HELP for help +1 213 357 5131 or let our caller know to remove your number from the calling list
- Messenger App Communication Opt-Out – Reply STOP or text HELP for help on the respective communication channel
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
CONTACT US
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@nirvaanacs.com
Phone: +1 213 784 8377