nirvaanacs.com

Menu
Let's talk

Outsourcing Services That Drive Business Growth

Reliable Back Office, Customer Care, and WFM RTA Solutions
Get a Free Consultation
Outsourcing Services That Drive Business Growth

Reliable Back Office, Customer Care, and WFM RTA Solutions

There are numerous changing components in modern companies, such as data and accounting, customer communication and workforce tracking. Attempting to do everything in-house can slow down, add unnecessary expenses and get distracted.
This is where NirvaanaCS fits. We also provide custom outsourcing which adds structure to your job and stability to your outcomes. We specialize in Back Office Services, Customer Care (BPO), and Workforce Management (WFM RTA), where human skill and technology are combined to provide quantifiable efficiency.
Having experience working with clients across the globe over the years, we understand that each business is different. That is the reason why we create flexible service models full process outsourcing, project-based help or a combination thereof. It remains unchanged – we will offer operational excellence, abide by our understandings, and deliver the same result at all levels.

Get in touch today to discover how we can transform your operations.

Why Partner With Us?

Choosing the right outsourcing partner isn’t about who offers the lowest cost – it’s about who brings real stability, security, and scalability to your business. NirvaanaCS stands out because we combine proven process management with deep industry understanding.

"We are committed to providing supportive and positive work"

~ Founder of Diteck

24/7 global support availability

Our teams operate across time zones to ensure uninterrupted coverage and faster turnaround for global clients.

Highly skilled and trained professionals

Any enterprise regardless of its size requires appropriate balance of effectiveness and competence. At NirvaanaCS we integrate the two to complete the all round outsourcing solutions that bring operations faster, smarter and affordable.

Customized solutions for different industries

No matter the services, our teams are like an extension of your business - focused and precise and one that is always striving to achieve your goals.

Scalable and cost-effective outsourcing models

We reduced the daily load of operations and increased the quality and consistency. The result? You have the liberty to plan and develop and we operate the mechanisms that keep your business afloat.

Strong commitment to data security and compliance

With secure systems, restricted data access, and compliance with international privacy regulations, your operations stay safe and confidential at all times.

When you partner with us, you don’t just outsource – you gain a long-term operations ally.

Our Core Services

We cover the three essential pillars that form the operational backbone of most businesses – back office management, customer support, and workforce optimization.

Back Office Services - Streamlining Non-Customer-Facing Operations

The unseen but vital functions of your business – like accounting, data management, and reporting – are what we manage best. Our back office experts help you cut down operational clutter, enhance accuracy, and free up your internal teams to focus on strategy.

Our Offerings Include

  • Accounting – We are accurate and compliant in all bookkeeping and financial reporting.
  • Data Sorting & Management – We sort, organize, and store data in an easy-to-access format.
  • Report Analytics – We transform unprocessed data into valuable information that can make your business grow.​
Explore Back Office Services

Customer Care / BPO Services - Delivering Seamless Customer Experiences

Your brand image is determined by what the customer experiences. Our Customer Care BPO Services ensure every conversation – via voice, email, chat, or technical channels – reflects professionalism and empathy.
We combine trained human agents with performance monitoring to create a seamless experience across all touchpoints.

Our Offerings Include
  • Voice Support (Inbound and Outbound) – Answering the phone in a friendly and professional manner.
  • Technical Support – Rapid assistance at various levels to troubleshoot issues.
  • Live Chat Support – Personal, immediate support on your website or application.
  • Email Support – Filled and prompt responses to all received email messages.
Get Customer Care Support

WFM RTA Services - Optimizing Workforce Management and Performance

The employees form the core of your operation, and their proper management can transform everything. Our Workforce Management (WFM) and Real-Time Analytics (RTA) services provide you with a clear view and accurate forecasts, and improved control at a single point.
We will assist you in maintaining the right number of employees, reducing time wastage, and achieving service targets regularly

Our Offerings Include
  • Forecasting & Scheduling – Judging work trends and plan changes.
  • Real-Time Monitoring (RTA) – Monitor performance immediately, receive alerts, and modify it.
  • Performance Analytics – Visualization of productivity, attendance, and the level of work output efficiency.
Optimize with WFM RTA

Case Studies / Success Stories

Our clients often come to us looking to reduce costs or improve efficiency – and stay because they see results. Here are a few examples of what partnership with NirvaanaCS can achieve
Revenue Maximization

Revenue Maximization

One of the large customers in the customer experience space desired to explore new avenues of generating additional revenue without increasing expenses.

Read More
Influencing Service Levels

Influencing Service Levels

One of the global customers was struggling to achieve Service Level Agreement (SLA) goals in various lines of business.

Read More
Each success story reflects our hands-on approach – combining expertise with a genuine focus on measurable results.
Get Started Today
Operations don’t have to be complex or costly to manage. With NirvaanaCS, you gain a reliable partner who understands your business and helps it scale efficiently.
Whether you need Back Office Services, Customer Care (BPO), or Workforce Management (WFM RTA) support, our team is ready to help you streamline processes, enhance performance, and cut unnecessary costs.
Let’s talk about what’s slowing your operations today - and how we can change that.
Connect with Our Experts